Shipping & Returns
Last updated: [Add date before launch]
Delivery Coverage
We ship across India. Delivery is available to all major cities and most pin codes through our courier partners.
Shipping Timelines
All ResinByArchi pieces are made to order. Your order timeline has two parts:
- Creation time: [X–Y business days] depending on the product, design complexity, and quantity.
- Delivery time: [X–Y business days] after dispatch, depending on your location.
Estimated delivery dates are shared on WhatsApp when you place your order. Please contact us early for wedding, event, and date-sensitive orders.
Shipping Charges
[Add your shipping fee policy here — e.g., free above a threshold, flat rate, or charged at cost.]
Order Tracking
A tracking link is shared via WhatsApp once your order is dispatched. Please allow [X hours] for tracking to become active after dispatch.
Secure Packaging
Every piece is individually wrapped and packed in protective packaging designed for safe transit. Gift-ready packaging is included at no extra charge.
Damaged Orders
[Add your damage policy here.] In the event your order arrives damaged, please:
- Record an unboxing video before removing the product from packaging.
- Photograph the damage clearly.
- Contact us on WhatsApp within [X hours/days] of delivery with your order details and the unboxing evidence.
[Add resolution details — replacement, credit, or refund policy for damaged items.]
Cancellations
Because every piece is custom-made, cancellations are only accepted before production begins. [Add the cancellation window and advance payment policy here.] Once production has started, cancellations cannot be accepted.
Returns
Custom-made and personalized items are non-returnable unless they arrive damaged or are materially different from what was agreed. [Add any exceptions or return conditions here.]
Contact Us
For any questions about your order, reach us on WhatsApp or by email at hello@resinbyarchi.com.